Refund and Return Policy for Winsaliz
Effective Date: December 5, 2024.

At Winsaliz, we prioritize customer satisfaction by offering high-quality weight loss products that meet your expectations. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines your rights and our procedures for returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of the delivery date.
  • The product must be unopened, unused, and in its original condition, including all original packaging and accessories.
  • A valid proof of purchase, such as an order confirmation email or receipt, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.
  • Clearance or sale items marked as “final sale.”
  • Gift cards or promotional items provided as free gifts.
  • Digital products or downloadable content.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at info@winsaliz.com or call (360) 893-2147 with your order details and the reason for the return.
  2. Receive Authorization: If eligible, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Package the Item: Securely package the product in its original packaging, including the RMA number inside the package.
  4. Ship the Item: Use a trackable shipping method to return the item to the address provided. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect product.

4. Refund Process

Refunds will be processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.

  • Full Refund: Eligible items returned in their original condition qualify for a full refund, excluding shipping fees.
  • Partial Refund: Items with missing components or damaged packaging may qualify for a partial refund.
  • Non-Refundable: Items that do not meet the return criteria will not be refunded.

5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please process a return for the original item and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. Provide photos and a detailed description of the issue. Once verified, we will offer a replacement, refund, or exchange and cover the return shipping costs.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For defective or incorrect items, Winsaliz will provide a prepaid return shipping label.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment provider for pending transactions.
  2. Contact your credit card company or payment processor, as processing times may vary.
  3. If the issue persists, email us at info@winsaliz.com for further assistance.

9. Sale and Promotional Items

Refunds for sale or promotional items will be based on the discounted price paid at the time of purchase. Final sale items are not eligible for refunds unless they are defective.

10. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or fees incurred during the return process. Contact us for further instructions if returning items from outside the United States.

11. Customer Support

If you have questions or need assistance regarding returns or refunds, please contact our customer support team:

  • Email: info@winsaliz.com
  • Phone: (360) 893-2147
  • Address: 603 Cammarano Ct SW, Orting, Washington

12. Updates to This Refund and Return Policy

We reserve the right to update or modify this policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

By shopping with Winsaliz, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy. Thank you for trusting Winsaliz as your partner on your health and wellness journey!